Nordstrom Rack Oakridge in San Jose, CA Closed now

Reviews about Nordstrom Rack Oakridge

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  July 12, 2020, by Ryan Smagacz
  I bought the 14th & Union Brandon Derby dress shoes from this Nordstrom Rack back in September. After about a month and a half and after wearing them a few times for different work occasions, the heel of one the shoes completely broke off. I took the defective product back to this Nordstrom Rack and they said the return policy is 30 days. I told them I am not trying to return the shoes because of mere convenience, I want either my money back or store credit because you sold me a defective product. They said sorry 30 day return policy. I spend tens of thousands of dollars at Nordstrom stores every year but now that they will not return my $80 on a defective product, I will never spend money at their stores again. It’s not about the money. It’s about the customer service. Customer service is extremely important in today’s competitive market. There are many different options out there when it comes to where I can spend my money. Bye Felicia!
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  November 17, 2019, by Maria Rahman
  I was followed around for the past half hour by your loss prevention team as I tried on shoes. She said she was there just cleaning up, but if that's the case, why stop mid-shelf when I would move over just to keep an eye on me? And as I stood in line to check out, she stood right behind me and even followed me to the register and the young lady blatantly stood there and stared at me as I pulled my credit card out to pay. My Nordstrom credit card, mind you. Military status with legs apart and hands behind her back, radio at her waist blaring. I asked her if everything was okay, and she just gave me a smile. I'm surprised she didn't tackle me in front of everyone as I walked out. How was I possibly a threat? What was I possibly stealing in my small purse that barely has enough room for my wallet and keys? What makes it okay to press up against me as I am shopping on my day off. When I say she was pressed up against me, I mean I could feel het breath on my arms as I would reach up to grab something off a top shelf. Yes, I was dresses down in a tank top and sweat pants, hoodie pulled over my messy hair, but how is that not an outfit found every day at any given mall in this country? While this location is convenient, I am never coming back here again. I'll stick to online shopping where I'm not harassed and made to feel like a leper in my own community. It's good to have security at stores to stop theft and any incidences or alterations from occurring. But there is a difference between piece of mind for your customers and blatant police state.