Free People in San Jose, CA Open now

Reviews about Free People

• ★ ★ ☆ ☆ ☆

  October 16, 2019, by Marija Zaric
  This store used to be one of my favorite on Santana three years ago. Not sure what changed but, but they are just adding negative experiences... last one - I was returning something purchased online. I was refunded for the cheapest (pair of socks) item while returning not that cheap tunic. The girl who works there (will have to check her name on the receipt), decided that I was returning socks... there were more items on that order and I noticed what happened only when I saw email notification about the return. When I went back to the store they corrected it, of course, since I was back in less than ten minutes, but still very disappointing experience! And overall, I noticed a decline in service over the last 3 yaers, however the same decline is noticeable in the store in Stanford shopping center, and between the two this store is definitely better.